Frequently Asked Questions

Everything you need to know about shopping with Kathmandu AU.

How long does shipping take within Australia?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

What is your return policy for change of mind?

We offer a 60-day return policy for all items in original, unworn condition with tags attached. Summit Club members may enjoy extended return windows.

How do I find the right size for outdoor gear?

Each product page features a detailed size guide. We recommend measuring your chest, waist, and hips to compare against our specific garment dimensions.

Do you offer international shipping?

Currently, the Kathmandu AU store ships exclusively within Australia. Please visit our international sites for delivery to other regions.

Are your down jackets ethically sourced?

Yes, 100% of our down is certified by the Responsible Down Standard (RDS), ensuring the welfare of ducks and geese throughout the supply chain.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.